@max.polwin I'm afraid I fon't have any advice. Would you mind contacting me @support email?

Actually, the Librem Key I have is different, its PRODUCT env is 20a0/4108/100. Could we use more general solution?

@nicole We are already tracking this here: https://tracker.pureos.net/T298

@jeremiah.foster ^

@EchedeyLR No, I am communicating with the reported via Purism support channels, we determined this is a hardware issue.

Not a software issue, closing.

@ajlok If those keys on your Librem 13 are dead, please contact Purism support, you need to re-flash keyboard EC firmware, which is out of scope for this ticket.

A user confirmed that after deleting PureBrowser profile folder YouTube is working again.

If you run "Self-Test" from GNOME Disks then I do not see any other course but to try another disk. If your device is still under warranty contact Purism support, we'll handle there. (I see that your laptop is Librem.)

This may indicate that your disk is failing. Start a live media (PureOS or Ubuntu) and check it for errors:

@louis This means you are not using the latest live PureOS install ISO, which probably has this issue fixed.

@louis You are doing something wrong, 2019-07-14 live ISO version has 4.19.0-5 kernel version.

I can only suggest that you try with live PureOS, download the latest version from here please: http://downloads.puri.sm/live/gnome/2019-07-14/

Do you have two disks in your laptop?

@louis I suggest that you use the latest ISO image: http://downloads.puri.sm/oem/gnome/2019-07-14/

@jeremiah.foster @mak not that update-initramfs did not fixed issues, but it made it worse: customer now cannot boot even the older kernel version.

The user upgraded via sudo apt update && sudo apt full-upgrade and also did sudo update-initramfs -u -k all and here's the output:

A user recently upgraded via Software Center and had this issue. He can successfully boot *4.19.0-2* but the newer kernel (4.19.0-5):

@gorgeous I suggest you do a re-install, you will save yourself a lot of time. Your installation seems very broken.

@gorgeous Did you try this procedure: https://tracker.pureos.net/w/troubleshooting/broken_upgrade/#problem-2 (solution for problem 2)?

Awesome, can we close this now?

Thanks Jonas!

The solution is: Windows requires spice-guest-tools to be installed for this to work. So this is not actually a bug with PureOS. Thanks @jeremiah.foster

Another solution is to add:

Fixed.

but if logout/login is needed, please add a note to the end of the instructions.

cvt 3840 2160 26 also works for me:

It's not, I installed the module and the same happens.

I asked, user said he is not able to install OpenSnitch manually (by compiling from source).

More info:

• downloaded from pureos.net/download
• sha sum matched
• burned from win 7 operating system burning tool
• user is from Slovenia
• no VPN is used
• dns is encrypted by RATtrap firewall

@jonas.smedegaard Yes, user starts PureOS live from a CD (they do not have disks in their computer), and this happens during bootup, before they even start desktop. (IIUC)

@jeremiah.foster as per @chris.lamb advice, I want to raise a concern about this, we either need to fix it now, or to somehow warn users about this issue.

This is NOT related to T431, but rather the workaround of that issue, I have described it in T486 and proposed a solution (workaround is also there) so I won't say anything more here as I simply do not have time to explain everything once again.

@chris.lamb: this was not needed before because Purism's assembly partner flashed the keyboard EC firmware prior to shipping.

Confusingly that page talks about "compatibility mode" which is *not* what it is about: Compatibility mode is already enabled.

For #2 see the note here: https://tracker.pureos.net/w/troubleshooting/firefox_compat_mode/

Wiki entry for TorBrowser: https://tracker.pureos.net/w/pureos/tips/torbrowser/