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Maniphest T439

Keys #~ and /: not working on Librem 13v3 UK and Librem 15v3 UK devices
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Description

Keys #~ and /: are not working on Librem 13v3 and Librem 15v3 devices with UK keyboard layout.

Reproducible on other operating systems.

References: https://forums.puri.sm/t/both-int-1-and-int-2-keys-on-librem13v2-uk-keyboard-dead/2317

Cause of the issue determined to be a faulty keyboard embedded controller firmware. Purism SPC issued RMA for all affected devices. Flashing fixed EC firmware fixes the problem, and PureOS correctly recognizes the mentioned keyboard keys.

NOTE: Anyone with the problem should contact Purism technical support.

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(This ticket is for UK devices. For US devices, please see T431)

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mladen closed this task as Resolved.May 20 2018, 05:36
mladen claimed this task.
mladen created this task.

Not a PureOS bug, fixed at hardware level.

mladen renamed this task from Keys #~ and /: not working on Librem 13v3 and Librem 15v3 devices to Keys #~ and /: not working on Librem 13v3 UK and Librem 15v3 UK devices.May 20 2018, 05:38
mladen updated the task description. (Show Details)
chris.lamb added a subscriber: chris.lamb.May 20 2018, 05:49

What's the ETA in rolling this out? Will it require any PureOS changes?

mladen added a comment.May 20 2018, 05:52

What's the ETA in rolling this out?

Most of the affected devices have already been fixed, anyone with the problem should contact Purism technical support.

Will it require any PureOS changes?

No.

mladen updated the task description. (Show Details)May 20 2018, 05:59
chris.lamb updated the task description. (Show Details)May 22 2018, 02:10
chris.lamb reopened this task as Open.Jun 1 2018, 11:34

(Re-opening as, well, it's not really "fixed" in a meaningful sense to our users although it might be from a technical PoV..)

I've been testing a firmware fix today; appears to work. Details kept private on request.

kyle.rankin closed this task as Resolved.Jun 1 2018, 13:36
kyle.rankin added a subscriber: kyle.rankin.

This issue has been resolved.

The problem turned out to be related to EC firmware on specific revisions of the Purism Librem laptop. As this isn't a PureOS issue but a firmware issue, this can't be resolved within PureOS. Purism is notifying affected customers with the solution. If new customers run across this issue they should contact support@puri.sm.