I just installed PureOS to my laptop, a 2018 Lenovo ideapad 320 I purchased new last year.
Installation went smoothly but it sometimes spins endlessly trying to find available wifi networks. When it does show networks and I connect to my home network, it fails to connect then gives me an error message. It did this on the live USB installation, so I hooked it up directly to my router with an ethernet cable.
No idea what could be causing this.
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Please, make lspci on a terminal and post the output here.
I'm very new to anything linux-based, so I'm not sure what you're asking for. If you give me a command I can copy/paste into the terminal, I'll do that and post the output.
Thank you.
Comment Actions
Per your request.
00:00.0 Host bridge: Intel Corporation Atom/Celeron/Pentium Processor N4200/N3350/E3900 Series Host Bridge (rev 0b) 00:02.0 VGA compatible controller: Intel Corporation Device 5a85 (rev 0b) 00:0e.0 Audio device: Intel Corporation Atom/Celeron/Pentium Processor N4200/N3350/E3900 Series Audio Cluster (rev 0b) 00:0f.0 Communication controller: Intel Corporation Atom/Celeron/Pentium Processor N4200/N3350/E3900 Series Trusted Execution Engine (rev 0b) 00:0f.1 Communication controller: Intel Corporation Device 5a9c (rev 0b) 00:0f.2 Communication controller: Intel Corporation Device 5a9e (rev 0b) 00:12.0 SATA controller: Intel Corporation Atom/Celeron/Pentium Processor N4200/N3350/E3900 Series SATA AHCI Controller (rev 0b) 00:13.0 PCI bridge: Intel Corporation Atom/Celeron/Pentium Processor N4200/N3350/E3900 Series PCI Express Port A #1 (rev fb) 00:14.0 PCI bridge: Intel Corporation Atom/Celeron/Pentium Processor N4200/N3350/E3900 Series PCI Express Port B #1 (rev fb) 00:14.1 PCI bridge: Intel Corporation Atom/Celeron/Pentium Processor N4200/N3350/E3900 Series PCI Express Port B #2 (rev fb) 00:15.0 USB controller: Intel Corporation Atom/Celeron/Pentium Processor N4200/N3350/E3900 Series USB xHCI (rev 0b) 00:17.0 Signal processing controller: Intel Corporation Atom/Celeron/Pentium Processor N4200/N3350/E3900 Series I2C Controller #5 (rev 0b) 00:1f.0 ISA bridge: Intel Corporation Atom/Celeron/Pentium Processor N4200/N3350/E3900 Series Low Pin Count Interface (rev 0b) 00:1f.1 SMBus: Intel Corporation Atom/Celeron/Pentium Processor N4200/N3350/E3900 Series SMBus Controller (rev 0b) 02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller (rev 07) 03:00.0 Network controller: Realtek Semiconductor Co., Ltd. RTL8821AE 802.11ac PCIe Wireless Network Adapter
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Mmm on https://h-node.org/wifi/view/en/1941/Realtek-Semiconductor-Co---Ltd--RTL8821AE-802-11ac-PCIe-Wireless-Network-Adapter/1/1/undef/undef/undef/undef/wifi-works/RTL8821AE is reported as not run with free software but It was on Trisquel 8 (Ubuntu 16.04). Could you put lshw on your terminal and post here the *-network sections of the output?
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I have no idea how to run as a superuser but it did give me a warning that the data may be incomplete unless I run the command as a superuser
*-network
description: Wireless interface
product: RTL8821AE 802.11ac PCIe Wireless Network Adapter
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:03:00.0
logical name: wlp3s0
version: 00
serial: ce:c0:b0:65:50:ee
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=rtl8821ae driverversion=4.17.0-3-amd64 firmware=N/A latency=0 link=no multicast=yes wireless=IEEE 802.11
resources: irq:130 ioport:1000(size=256) memory:91200000-91203fffComment Actions
Please, upgrade your system first. Current available kernel version is about 4.19
Then, reboot and exec sudo dmesg on your terminal and post the output.
Comment Actions
OK...I checked for updates and it said the system was up to date. If you know how to manually update the kernel via the terminal, please let me know and I'll run the commands.
As far as the dmesg command, it returned an insanely long string where every line was the same:
[ 367.628385] elan_i2c i2c-ELAN0609:00: invalid report id data (ff)
More on this in a second.
There were probably 500 lines like that, except one, which read:
[ 349.969439] rtl8821ae: Init MAC failed
Now, the invalid report data id (ff) error...I've been trying non-stop for weeks to install Linux Mint to this computer and it won't install. It installs fine until it gets to the "Installing the grub2 package..." portion of the install, where it then produce an endless loop of the "invalid report data id (ff)" string in the details, preventing the completion of the install, so I have to eventually power off. That's why I'm trying to install PureOS, because Linux Mint won't install and I don't want to use Windows. And I'm now past the point of no return because I've wiped Windows off my drive now.
Comment Actions
Did not run sudo apt upgrade yet. Here is sudo apt update:
Get:1 https://repo.puri.sm/pureos green InRelease [10.5 kB] Get:2 https://repo.puri.sm/pureos green/main amd64 Packages [6,882 kB] Get:3 https://repo.puri.sm/pureos green/main Translation-en [6,034 kB] Get:4 https://repo.puri.sm/pureos green/main amd64 DEP-11 Metadata [2,528 kB] Get:5 https://repo.puri.sm/pureos green/main DEP-11 64x64 Icons [7,358 kB] Fetched 22.8 MB in 9s (2,682 kB/s) Reading package lists... Done Building dependency tree Reading state information... Done 1136 packages can be upgraded. Run 'apt list --upgradable' to see them.
Comment Actions
I have not hit Y yet...
Reading package lists... Done Building dependency tree Reading state information... Done Calculating upgrade... Done The following packages were automatically installed and are no longer required: fonts-font-awesome gir1.2-mutter-2 libavahi-gobject0 libbind9-160 libboost-atomic1.62.0 libdns1102 libenca0 libexempi3 libfolks-telepathy25 libgail-3-0 libglew2.0 libgmime-3.0-0 libgutenprint2 libirs160 libisc169 libisccc160 libisccfg160 liblouis16 liblvm2app2.2 liblvm2cmd2.02 liblwres160 libmutter-2-0 libnfs11 libntfs-3g88 libopencv-core3.2 libopencv-imgproc3.2 libphobos2-ldc-shared78 libprotobuf10 libtbb2 python-gdbm Use 'sudo apt autoremove' to remove them. The following NEW packages will be installed: fonts-noto-core fonts-noto-ui-core fonts-roboto-unhinted gir1.2-mutter-3 gnome-settings-daemon-common intel-media-va-driver libaom0 libbind9-161 libboost-atomic1.67.0 libboost-chrono1.67.0 libboost-date-time1.67.0 libboost-filesystem1.67.0 libboost-system1.67.0 libboost-thread1.67.0 libdns-export1104 libdns1104 libexempi8 libfreerdp2-2 libgail-common libgail18 libgdbm6 libglew2.1 libgpg-error-l10n libgtk2.0-0 libgtk2.0-bin libgtk2.0-common libgutenprint-common libgutenprint9 libhunspell-1.7-0 libicu63 libigdgmm5 libimagequant0 libirs161 libisc-export1100 libisc1100 libisccc161 libisccfg163 libllvm7 liblouis17 liblvm2cmd2.03 liblwres161 libmariadb3 libmutter-3-0 libnfs12 libnftables0 libnftnl11 libntfs-3g883 libperl5.28 libphobos2-ldc-shared82 libpipewire-0.2-1 libpoppler82 libprotobuf17 libpython3.7 libpython3.7-minimal libpython3.7-stdlib libsynctex2 libuchardet0 libvidstab1.1 libwinpr2-2 libx264-155 libx265-165 libxencall1 libxendevicemodel1 libxenevtchn1 libxenforeignmemory1 libxengnttab1 libxenmisc4.11 libxentoolcore1 libxentoollog1 linux-image-4.19.0-2-amd64 mariadb-common nftables perl-modules-5.28 pureos-init-disk-crypto python3-distro python3-distro-info python3.7 python3.7-minimal runit-helper usb.ids xdg-dbus-proxy The following packages have been kept back: cups cups-bsd cups-client cups-core-drivers cups-daemon cups-ipp-utils evolution-data-server gir1.2-rb-3.0 hplip hplip-data libcups2 libcupsimage2 libebackend-1.2-10 libebook-1.2-19 libebook-contacts-1.2-2 libecal-1.2-19 libedata-book-1.2-25 libedataserver-1.2-23 libedataserverui-1.2-2 libgl1-mesa-dri libhpmud0 libpython3-stdlib libreoffice-avmedia-backend-gstreamer libreoffice-base-core libreoffice-calc libreoffice-common libreoffice-core libreoffice-draw libreoffice-gnome libreoffice-gtk3 libreoffice-impress libreoffice-math libreoffice-ogltrans libreoffice-pdfimport libreoffice-style-breeze libreoffice-style-tango libreoffice-writer librhythmbox-core10 libsane libsane-common libsane-hpaio libsnmp30 printer-driver-hpcups printer-driver-postscript-hp python3 python3-apt python3-brlapi python3-dbus python3-gst-1.0 python3-markupsafe python3-minimal python3-pil python3-pycurl python3-renderpm python3-reportlab python3-reportlab-accel python3-uno rhythmbox rhythmbox-plugins sane-utils The following packages will be upgraded: acpid adduser adwaita-icon-theme alsa-utils anacron apache2-bin apparmor apparmor-profiles appstream apt apt-file apt-utils aspell aspell-en at-spi2-core augeas-lenses avahi-autoipd avahi-daemon baobab bash bash-completion bind9-host binutils binutils-common binutils-x86-64-linux-gnu bolt brltty bsdutils bubblewrap ca-certificates cheese cheese-common chrome-gnome-shell colord colord-data command-not-found console-setup console-setup-linux coreutils cpp-7 cracklib-runtime cryptsetup cryptsetup-bin cryptsetup-initramfs cryptsetup-run cups-common cups-ppdc cups-server-common curl dash dbus dbus-user-session dbus-x11 dconf-cli dconf-gsettings-backend dconf-service debconf debconf-i18n debian-archive-keyring debianutils deja-dup desktop-file-utils dictionaries-common dirmngr distro-info-data dmeventd dmidecode dmsetup dns-root-data dnsmasq-base dnsutils dpkg duplicity e2fslibs e2fsprogs easy-rsa ed enchant enigmail eog espeak-ng-data ethtool evince evince-common evolution-data-server-common exfat-fuse exfat-utils fdisk file file-roller findutils flashrom flatpak fontconfig fontconfig-config fonts-cantarell fonts-hack fonts-hack-ttf fonts-liberation2 fonts-noto-cjk fonts-noto-hinted fonts-noto-mono fonts-opensymbol fonts-roboto-hinted foomatic-db-compressed-ppds fuse fwupd fwupd-amd64-signed gcc-7 gcc-7-base gcc-8-base gcr gdbm-l10n gdisk gdm3 gedit gedit-common geoclue-2.0 geoip-database gettext-base ghostscript ghostscript-x gir1.2-appstream-1.0 gir1.2-atk-1.0 gir1.2-atspi-2.0 gir1.2-champlain-0.12 gir1.2-clutter-1.0 gir1.2-clutter-gst-3.0 gir1.2-cogl-1.0 gir1.2-coglpango-1.0 gir1.2-evince-3.0 gir1.2-freedesktop gir1.2-gck-1 gir1.2-gcr-3 gir1.2-gdesktopenums-3.0 gir1.2-gdkpixbuf-2.0 gir1.2-gdm-1.0 gir1.2-geoclue-2.0 gir1.2-geocodeglib-1.0 gir1.2-gfbgraph-0.2 gir1.2-glib-2.0 gir1.2-gmenu-3.0 gir1.2-gnomebluetooth-1.0 gir1.2-gnomedesktop-3.0 gir1.2-goa-1.0 gir1.2-gspell-1 gir1.2-gst-plugins-base-1.0 gir1.2-gstreamer-1.0 gir1.2-gtk-3.0 gir1.2-gtkchamplain-0.12 gir1.2-gtkclutter-1.0 gir1.2-gtksource-3.0 gir1.2-gweather-3.0 gir1.2-javascriptcoregtk-4.0 gir1.2-json-1.0 gir1.2-nm-1.0 gir1.2-nma-1.0 gir1.2-notify-0.7 gir1.2-packagekitglib-1.0 gir1.2-pango-1.0 gir1.2-peas-1.0 gir1.2-polkit-1.0 gir1.2-rest-0.7 gir1.2-rsvg-2.0 gir1.2-secret-1 gir1.2-soup-2.4 gir1.2-totem-1.0 gir1.2-totemplparser-1.0 gir1.2-upowerglib-1.0 gir1.2-webkit2-4.0 gir1.2-wnck-3.0 gjs gkbd-capplet glib-networking glib-networking-common glib-networking-services gnome-backgrounds gnome-bluetooth gnome-boxes gnome-calculator gnome-calendar gnome-clocks gnome-contacts gnome-control-center gnome-control-center-data gnome-desktop3-data gnome-disk-utility gnome-font-viewer gnome-getting-started-docs gnome-initial-setup gnome-keyring gnome-keyring-pkcs11 gnome-logs gnome-maps gnome-online-accounts gnome-online-miners gnome-orca gnome-photos gnome-power-manager gnome-screenshot gnome-session gnome-session-bin gnome-session-canberra gnome-session-common gnome-settings-daemon gnome-shell gnome-shell-common gnome-shell-extensions gnome-sushi gnome-system-monitor gnome-todo gnome-todo-common gnome-tweaks gnome-user-docs gnome-user-share gnome-video-effects gnupg gnupg-l10n gnupg-utils gpg gpg-agent gpg-wks-client gpg-wks-server gpgconf gpgsm gpgv graphicsmagick graphicsmagick-imagemagick-compat grep grilo-plugins-0.3 groff-base gsettings-desktop-schemas gstreamer1.0-clutter-3.0 gstreamer1.0-gl gstreamer1.0-libav gstreamer1.0-plugins-bad gstreamer1.0-plugins-base gstreamer1.0-plugins-good gstreamer1.0-plugins-ugly gstreamer1.0-pulseaudio gstreamer1.0-x 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About both errors, I saw some posts and could be related with some kernel modules. We should wait for PureOS developers.
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I dont believe upgrade solve your problem but anyways you should maintain your system up-to-date for others reasons and make sure about both errors are not solved yet.
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It's upgrading right now...it's going to take awhile. I'll reboot and try the wifi when the upgrade is complete and I'll let you know.
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That took awhile! But the whole process ran. I rebooted (the computer wouldn't shut down properly) and tried connecting via wifi. No luck. It wont even recognize available networks, which it has done in the past.
Incidentally, the error I've been getting from when I tried installing Linux mint definitely has something to do with the touchpad, but I've tried installing LM with the touchpad turned off and no dice.
So I can't install Mint, but I can install PureOS but can't get the driver for the wifi card.
Hmmmmm. I haven't given up yet.
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The first error I read it was related with some kernel modules used for the touchpad but I was not sure. Please, run lshw again and dmesg.
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I will in the morning. I shut the computer down for the night and to hook it up to the ethernet cable is annoying because the router is in an inconvenient spot.
Thank you for your help today...to be continued in the morning.
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Where are we on this? Have things connected or are there still issues that I can help with?
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I asked him show lshw again to see if hardware is detected, correct driver used and capabilities detection. He said WiFi does not work now he upgraded. On the version before, it only failed to connect.
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Let's close this one out guys. I wasn't able to get it working and gave up as I dont have the time.
I appreciate all the help.
Incidentally, I sold the computer to a guy who was handy with linux scripts and he said a "short" script would solve this. But again, its beyond my scope and time constraints.
PureOS seemed like a really slick OS too.
Maybe someday.