USB ports not recognized after installing from PureOS 8.0 Live
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Installed from Live 8.0 and did apt-get update/upgrade. USB ports not recognized. Logged out but could not log back in (Screen would blink black and come back to login). Did Restart and still not recognized. Did apt-get update/dist-upgrade and everything worked. (Reinstalled twice and duplicated it both times.)

omar.aboulhosn changed the title from "USB ports not recognized after installing PureOS from live" to "USB ports not recognized after installing from PureOS 8.0 Live".Mar 11 2019, 9:08 PM

Installed on L15 V3.

Omar, can you do a

sudo dmesg -w

then plug in a USB cable connected to a device known to work and put any error messages here?

jeremiah.foster triaged this task as "Normal" priority.
jeremiah.foster added a subscriber: mak.

I will have to do a reinstall on my work system which I can do. I will try it on the L13 I have first to see if duplicate-able. I can't remember if I did dist-upgrade because apt-get upgrade didn't work.

Well, before you do, issuing the command to show the kernel ring buffer might help us. Can you test with a USB device?

dmesg_output_T721

The parts in red are:

[ 1.619293] i915 0000:00:02.0: firmware: failed to load i915/skl_dmc_ver1_27.bin (-2)
[ 1.619297] firmware_class: See https://wiki.debian.org/Firmware for information about missing firmware

[ 1180.912587] usb 1-5-port1: Cannot enable. Maybe the USB cable is bad?
[ 1181.784616] usb 1-5-port1: Cannot enable. Maybe the USB cable is bad?

[ 2636.599672] speech-driver[5807]: segfault at 20 ip 00005635fa91d424 sp 00007f391e7fbcb0 error 4 in brltty[5635fa90d000+56000]
[ 8859.625512] speech-driver[11478]: segfault at 20 ip 000055aef8f94424 sp 00007f7b977fdcb0 error 4 in brltty[55aef8f84000+56000]
[10365.358352] speech-driver[12720]: segfault at 20 ip 0000557b06fbd424 sp 00007f5bd57f9cb0 error 4 in brltty[557b06fad000+56000]

[11690.643215] usb 1-5-port1: Cannot enable. Maybe the USB cable is bad?

[12871.606884] speech-driver[15220]: segfault at 20 ip 000055c42b300424 sp 00007f1107ffecb0 error 4 in brltty[55c42b2f0000+56000]
[15478.139080] speech-driver[17904]: segfault at 20 ip 00005630d97da424 sp 00007fcb427fbcb0 error 4 in brltty[5630d97ca000+56000]
[17934.484189] speech-driver[20020]: segfault at 20 ip 000056548dec5424 sp 00007f47a57f9cb0 error 4 in brltty[56548deb5000+56000]

[18846.337607] usb 1-5-port1: Cannot enable. Maybe the USB cable is bad?
[18847.209299] usb 1-5-port1: Cannot enable. Maybe the USB cable is bad?

From the file you posted I can see that USB appears to be working;

[22842.538044] usb 2-3: new SuperSpeed Gen 1 USB device number 2 using xhci_hcd
[22842.561436] usb 2-3: New USB device found, idVendor=05e3, idProduct=0749, bcdDevice=15.32
[22842.561447] usb 2-3: New USB device strings: Mfr=3, Product=4, SerialNumber=2
[22842.561454] usb 2-3: Product: USB3.0 Card Reader
[22842.561460] usb 2-3: Manufacturer: Generic
[22842.561465] usb 2-3: SerialNumber: 000000001532
[22842.598686] usb-storage 2-3:1.0: USB Mass Storage device detected
[22842.602609] scsi host3: usb-storage 2-3:1.0
[22842.602717] usbcore: registered new interface driver usb-storage
[22842.605767] usbcore: registered new interface driver uas

So it appears to be that one port on your USB hub -- can you power down and up that device or swap out the cable? That may be one way to test.

Also, when you do that cable swapping, please open a terminal and issue this command;

sudo dmesg -w

This will print the kernel ring buffer and USB devices get reported there, so if you leave the terminal running while you do your testing you should see some info there.

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